Your order's on its way!
If you make an order on our website by 1pm on a working day, it will normally be packaged and in the post within 24 hours!
Public holidays, postal strikes and busy retail periods such as Christmas may delay your order's dispatch & delivery, but we'll still do our best to get your order in the post within 48 hours.
We can't guarantee the reliability of Royal Mail and the courier companies (especially in periods of postal strikes or bad weather). If your order isn't delivered within a reasonable time or you fear it may have been lost in the post, please e-mail us on hello@radicalteatowel.com and we'll try to resolve the problem. We normally ask that you wait at least three weeks to establish if the item really has been lost in the post.
United Kingdom Delivery
Our standard sized packages are posted by Royal Mail 24 (the business equivalent of 'first class'), or using an upgraded tracked service if they're above a certain size or you chose that option when checking out. Smaller orders requesting a courier service are sent by Royal Mail Special Delivery. We use DHL or another courier for the larger packages.
We charge £3.00 for basic postage and packaging within the UK, but it's free if the value of your order is £35 or over. This is calculated automatically at the checkout. We charge £10 for special delivery / courier delivery if this option is selected by you at the checkout (this option is only available at certain times of year).
If you select the £10 courier option, you need to do this on a WORKING DAY before 1pm for the parcel to arrive on the NEXT WORKING DAY. Please note, therefore, that orders made on a working Friday before 1pm will not arrive until MONDAY (or TUESDAY if there is a Bank Holiday). Orders made on weekend and bank holidays will therefore require two clear working days to arrive.
Europe Delivery
Posting and packaging to Europe is £8-£10 for all package sizes, depending on the exact destination. Your order will be posted with Royal Mail from the UK and typically takes around a week to arrive, but please allow up to three weeks for delivery. However, we have noticed that shipping to southern Europe (Portugal, Spain, Italy and Greece) does often take longer, so you should allow additional time if the order is intended as a gift.
We are no longer a part of the EU's Import One-Stop Shop (IOSS) system, which means your order is likely to be charged VAT by the destination country at the border. To compensate you for this, all orders destined to the European Economic Area (EEA) now receive an automatic 20% discount. Please note that you should not be charged 'customs duties' in addition to this, as the goods are made in the United Kingdom and therefore are covered by the Brexit agreement with the EU, so you are encouraged to challenge this with your local postal service should they attempt to levy a customs charge. The 20% automatic discount we apply may not always be sufficient to cover all charges you face; unfortunately, we can't offer any additional compensation to cover administration fees or charges as these vary by country. That said, in some cases orders may be delivered with no fee at all and you are free to keep any discount we've applied. Apologies that this is all a little unpredictable, as many things have been since Brexit. Please contact us on hello@radicalteatowel.com if you have any questions or concerns. Thank you for your understanding while we try to navigate the complexities of the new trading regime!
International Delivery
Postage and packaging to the rest of the world is £12 to Australia/NZ, £14 to Canada and £16 to the USA. Your order will be posted from the UK by a tracked service and please allow at least two weeks for delivery. If you're sending an order to the United States or Canada, you'll find significantly cheaper postage and packaging charges, along with speedier delivery, by using our North America website, because we'll be posting directly from the US.